AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered in any specific order, nor do all of the elements have to be included in every interaction. You can use AIDET for a brief introduction, to set expectations, or even to reduce anxiety. The possibilities are endless.
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Lead by Example
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
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Excellent Service From the Inside Out
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...
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Engaged Employees Inspire Loyal Customers
Employees who are engaged are more likely to be enthusiastic and emotionally attached to their work. They are fully...
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Find Ways to Be An Owner
Seek out ownership opportunities within your organization. You don’t need a specific role or job title to be an...
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Happy Employees = Happy Customers
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Serving with Excellence
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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Consult Current Employees
While creating job descriptions or new job roles, ask your current employees for their opinions and feedback. It’s likely...
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Design a Gratitude System
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
