Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of success during a strategy meeting may provide others with strategy or process improvement ideas.
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Engaged Employees Inspire Loyal Customers
Employees who are engaged are more likely to be enthusiastic and emotionally attached to their work. They are fully...
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Reflect on Service
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Excellent Service From the Inside Out
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...
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Design a Gratitude System
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
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Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
