Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of success during a strategy meeting may provide others with strategy or process improvement ideas.
Use Strategy to Inspire
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Unmistakable Recognition
Casey Kuktelionis, , 0
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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Define Service Standards
Casey Kuktelionis, , 0
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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What We Permit We Promote
Casey Kuktelionis, , 0
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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There is Always Time for a Smile
Casey Kuktelionis, , 0
Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile...
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Get a Team Together
Casey Kuktelionis, , 0
If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
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Design a Gratitude System
Casey Kuktelionis, , 0
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
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Lead by Example
Casey Kuktelionis, , 0
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...