While seeking feedback on your lowest scored survey items, using Key Words like those in the example below can be useful:

“I want to tell you I am disappointed that our results did not improve in this area. I’m committed to working with our team to create a great work environment and need your input to know the best actions to take to support our team. Help me understand, what did you specifically mean when you scored item__ a ___? What things can I or we do to improve this area?”