When you are faced with a tough conversation, first consider your goals. The first is to solve the problem. The second is to do so without damaging the relationship.
Tough Talks
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Get Personal
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Individually ask your team members a personal question today. Investing in the emotional side of your team builds the...
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Display Trust in Others
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Start your day by speaking with each employee. Make a personal connection, know about them and their family. Ask...
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What Do Employees Want?
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Employees appreciate most when recognition is designed by them and for them. Ask your employees how they like to...
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Avoid Confidential Emails
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Confidential information should never be shared in an email. Use the phone or a meeting for these discussions.
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Specific is Authentic
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Generalized appreciation doesn’t feel authentic and may even come off as just going through the motions. Instead, use details...
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Empathetic Listening & Negotiating
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Try your hand at empathetic listening and negotiating to strengthen team communication and relationships. During your next meeting, listen...
