When you are faced with a tough conversation, first consider your goals. The first is to solve the problem. The second is to do so without damaging the relationship.
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Empathetic Listening & Negotiating
Try your hand at empathetic listening and negotiating to strengthen team communication and relationships. During your next meeting, listen...
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Specific is Authentic
Generalized appreciation doesn’t feel authentic and may even come off as just going through the motions. Instead, use details...
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Go Where You’re Happiest
Today spend more time with people who bring out the best in you, not the stress in you.
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Avoid Confidential Emails
Confidential information should never be shared in an email. Use the phone or a meeting for these discussions.
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Onboarding for Success
Create a Memorable Experience In the book, The Power of Moments, authors Chip Heath and Dan Heath explain that...
