Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile or a quick hello. The difference it could make to their day, and your own, is bigger than you might anticipate.
There is Always Time for a Smile
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Why Service Excellence is our Most Important Value
Casey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
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Happy Employees = Happy Customers
Casey Kuktelionis, , 0
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Define Service Standards
Casey Kuktelionis, , 0
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Find Ways to Be An Owner
Casey Kuktelionis, , 0
Seek out ownership opportunities within your organization. You don’t need a specific role or job title to be an...
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Listening to Customer Feedback
Casey Kuktelionis, , 0
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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You Get To
Casey Kuktelionis, , 0
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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External Customer Connection Questions
hailstudio, , 0
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...