The most important part of communication is hearing what isn’t being said. During conversations, pay close attention to what body language is saying.
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Gathering Feedback
To obtain meaningful feedback and achieve effective prioritization, we communicate the why, what, and how before, during, and after...
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Anticipate Questions
In preparation for an employee forum, consider sending out a request for questions from employees beforehand. Doing so will...
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Use Scorecards to Communicate Purpose
Using a scorecard, help employees see how their daily actions inspire progress that leads to meaningful results. Employees are...
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Respond Proactively
Identify changes that could occur in your organization’s near future and create a plan for how you’d quickly respond...
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Communicate Organizational Goals and Strategies
How Do I Fit In? One of the most effective ways to help our teams really know what we’re...
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Keep the Purpose in Mind
Approach each conversation – formal and informal – with a specific purpose. Set clear expectations with your team.
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If You’re in a Hole Stop Digging
Communicate about a crisis as openly and honestly as possible. Don’t try to leave out information, mislead the public...
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Sharing Data
After we have gathered data, it’s important to close the feedback loop and share the results with our organization’s...
