Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers a prescribed solution to their problems, the suggested solution should be personalized. Don’t forget to thank your customers for their feedback, whether it is positive or negative.
Take Ownership of Customer Complaints
Related
-
Set Aligned Goals
Charleigh, , 0
Create Clarity and Get Results When individual employees and departments or divisions know how their goals align to the...
-
Guide to Purpose
Charleigh, , 0
Leaders help all employees find purpose in their work. Connect employees to what’s most meaningful to them. Ask, “What...
-
Plus/Delta
Charleigh, , 0 -
-
-
-
-
Work Towards Annual Goals Daily
Casey Kuktelionis, , 0
Break your 90-day goals down to weekly goals and monitor your progress each week. 90-day planning focuses on the...