Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value? How do your employees create loyal stakeholders? Do you see room for improvement?
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
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Provide Value to Your Network
Who do you know that could benefit from being introduced to another professional? How can you improve your relationships...
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Analyze Your Complaints
Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
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Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
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Re-Connect with an Old Friend
Reach out to a colleague at a previous job, an old friend from college, or someone else you’ve lost...
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Happy Employees = Happy Customers
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Human Responsibility
Identify a pain point for one of your team members today and make a point to solve it with...
