Who provides unmistakable value within your organization? Who follows the standards for service excellence? When you see it, recognize it! Thank this person for living the organization’s values and being an example of what right looks like. You can let them know on the spot, or bring it up during your next team meeting. Recognizing the behavior and actions that are most important to our organization’s success positively reinforces the performance we want to have continued.
Recognize Service Excellence
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It’s More than a Note
Casey Kuktelionis, , 0
Organizations generally reward and recognize employees, but too often it has been the equivalent of a generic pat on...
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Recognize Strengths
Casey Kuktelionis, , 0
During one-on-one meetings with employees, provide specific praise in relation to the employee’s strengths. Communicate how the employee uses...
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Recognize New Team Members
Casey Kuktelionis, , 0
While introducing new team members to other employees in the organization, boast about their previous success, experience, and how...
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A Handwritten Thank You
Casey Kuktelionis, , 0
Observe the right behaviors. For example: When employees are doing exceptional work, being especially helpful to others, and living...
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Consistency Creates Excellence
Casey Kuktelionis, , 0
Managing up ensures that the right behavior gets repeated—not just by the employee who originally performed the behavior, but...
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Forward Virtual Wins
Casey Kuktelionis, , 0
When you receive an email from a customer or client celebrating an individual who makes a difference in your...
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One Step at a Time
Casey Kuktelionis, , 0
Annual or 90-day goals broken into bite-sized pieces create the opportunity for small, achievable wins that build momentum and...