Reach out to a colleague at a previous job, an old friend from college, or someone else you’ve lost contact with. Spend time listening and catching up. The sole purpose of this connection is to start rebuilding your relationship. Listen for ways you can be helpful or provide value to your old friend and then follow through.
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Cascading the Building Blocks of Service Excellence
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If It Isn’t Broke, Don’t Fix It
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Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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Encourage a Welcoming Culture
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
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Standards Guide
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
