Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback and analyze it to identify themes. Then discuss this information with your teams and brainstorm ideas to improve the experience. Choose 1-3 actions for improvement and decide which team members will own them.
Reflect on Service
Standard: Teamwork and CollaborationMandy, , 0
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
Finding MeaningMandy, , 0
All of us want to be a key player on a team that achieves something meaningful. Take time today...
Happy Employees = Happy CustomersCasey Kuktelionis, , 0
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
Why Service Excellence is our Most Important ValueCasey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
Utilize AIDET in Many SituationsCasey Kuktelionis, , 0
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
The Power of Thank You NotesMandy, , 0
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
Service Sets You ApartCasey Kuktelionis, , 0
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...