Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback and analyze it to identify themes. Then discuss this information with your teams and brainstorm ideas to improve the experience. Choose 1-3 actions for improvement and decide which team members will own them.
Related
-
Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
-
Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
-
Creating Unmistakable Value
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
-
Get a Team Together
If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
-
Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
-
Service Sets You Apart
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...
-
Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
-
What We Permit We Promote
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
