Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback and analyze it to identify themes. Then discuss this information with your teams and brainstorm ideas to improve the experience. Choose 1-3 actions for improvement and decide which team members will own them.
Reflect on Service
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Finding Meaning
Mandy, , 0
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Utilize AIDET in Many Situations
Casey Kuktelionis, , 0
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
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Creating Unmistakable Value
Erica Callaway Karr, , 0
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
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Get a Team Together
Casey Kuktelionis, , 0
If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
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Commit to Connecting
Casey Kuktelionis, , 0
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Service Sets You Apart
Casey Kuktelionis, , 0
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...
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Unmistakable Recognition
Casey Kuktelionis, , 0
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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What We Permit We Promote
Casey Kuktelionis, , 0
When you see or hear someone that is not adhering to the standards, speak up. At the same time...