Communicate about a crisis as openly and honestly as possible. Don’t try to leave out information, mislead the public or the media, or avoid owning up to the crisis. The crisis may feel detrimental at the time. However, in the long-run, the attempt to cover it up can leave an organization’s reputation in shambles.
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Show Your Team They Fit
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Stop What Doesn’t Work
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Commit to Following-Through
Owners do whatever it takes to get the job done. This may require overcoming barriers, or additional resources or...
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Leaders in Service
Team leaders and organization leaders set the example for how customers are treated. When leaders connect with employees, employees...
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Find a Copilot
A copilot mentoring relationship is reciprocal. Both parties can rely on each other for help navigating the personalities in...
