Communicate about a crisis as openly and honestly as possible. Don’t try to leave out information, mislead the public or the media, or avoid owning up to the crisis. The crisis may feel detrimental at the time. However, in the long-run, the attempt to cover it up can leave an organization’s reputation in shambles.
If You’re in a Hole Stop Digging
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Anticipate Conflict
Casey Kuktelionis, , 0
High performing teams, and teams of individuals who are just getting to know each other may have different ideas,...
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Gathering Feedback
Casey Kuktelionis, , 0
To obtain meaningful feedback and achieve effective prioritization, we communicate the why, what, and how before, during, and after...
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Prioritize for Joy
Mandy, , 0
Identify what priorities will allow you to lead a happy life and let those things guide you.
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Be Open to Feedback
Casey Kuktelionis, , 0
Thank your colleague who cares enough to speak up and provide you with feedback. Feedback is a caring gesture...
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Learn from Mentees
Casey Kuktelionis, , 0
Both a mentor and mentee can benefit from valuable feedback from one another. The original purpose of the relationship...
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Communicating in Tough Times
Casey Kuktelionis, , 0
Your Reputation is at Stake Who can forget the United Airlines passenger who was forcibly removed from an overcrowded...
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Accelerate Your Communication
Huron, , 0
QUALITY OVER QUANTITY When poor communication is standard, employees are less productive, and organizations suffer from a loss of...
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Leaders in Service
Casey Kuktelionis, , 0
Team leaders and organization leaders set the example for how customers are treated. When leaders connect with employees, employees...