Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When a customer interaction involves a transfer to another team or department, tell the customer at least one positive thing about the other department or team member.
For example: ‘We appreciate your patience, John. I want to introduce you to Cheryl, who is going to provide you with support today. She is our best listener and I know you will be pleased with her detailed nature.’

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