If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for your next hiring process. If you have a team in place, consider adding new tools to make the process a smooth success.
Get a Team Together
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Serving with Excellence
Casey Kuktelionis, , 0
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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Satisfaction Surveys
Casey Kuktelionis, , 0
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
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You Get To
Casey Kuktelionis, , 0
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Always Be Recruiting
Casey Kuktelionis, , 0
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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What We Permit We Promote
Casey Kuktelionis, , 0
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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Define Service Standards
Casey Kuktelionis, , 0
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Excellent Service From the Inside Out
Casey Kuktelionis, , 0
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...
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Why Service Excellence is our Most Important Value
Casey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...