If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for your next hiring process. If you have a team in place, consider adding new tools to make the process a smooth success.
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Excellent Service From the Inside Out
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Reflect on Service
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Keep The Complex Simple
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Use Strategy to Inspire
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
