Focus groups can be led by individuals inside the organization or by external facilitators. For either approach, it is critically important for the facilitator to have a clear understanding of the purpose of the focus group. Knowing the objective will help the facilitator ask probing questions during the session and provide insight after the session. Before your next focus group, connect with the facilitator about the purpose and questions to be asked during the session.
Establish a Clear Objective
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How Do We Know if it’s an Improvement?
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Learn Values to Reward
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Objective Evaluations
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Are You Measuring What Matters?
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SMART Goal Audit
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Prevent Survey Burnout
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Measure to Provide Unmistakable Value
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To illustrate to teams the value of their service, it’s critical to measure progress, gather feedback and share that...