Follow through with your crisis communication plan after the crisis has blown over. Do what you say you will do to overcome the obstacle. Continue to keep the community updated about progress the organization is making or changes to the plan. Continue listening to your stakeholders to support rebuilding relationships and trust. After the crisis, analyze what worked well and areas the organization can improve their response before the next crisis.
Do What You Say
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Invite New-Hires into the Story
Casey Kuktelionis, , 0
Stories build legends and legends build legacies. Share the stories that shaped your company and values with a new-hire.
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Positive Communication
Casey Kuktelionis, , 0
“Bring 3 times the number of good things as to the number of problems.” – Quint Studer
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Consistent Poor Performance
Casey Kuktelionis, , 0
We give people every opportunity to improve their skills and choose to change their behavior through coaching, performance conversations,...
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Creating a Strategic Plan
Erica Callaway Karr, , 0
Define Priorities and Expectations The strategic planning includes development of a shared vision for success. This vision is accomplished through intentional engagement of internal and external...
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From Feedback to Actions
Casey Kuktelionis, , 0
Identify 1-2 specific, high-leverage next steps from stakeholder feedback that will make the biggest difference to those you serve...
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Leadership is a Choice
Casey Kuktelionis, , 0
Being a leader is a choice you make each day you come to work. Choose to listen better, set...
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Recognize Silos Taking Place
Casey Kuktelionis, , 0
Symptoms of silos include: Lack of information or knowledge sharing across teams, Major projects are a surprise to people...