When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others down – even subtly?”
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Looking at Culture
It is important for each of us to step back and look at our organizational culture. What does it...
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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Why Service Excellence is our Most Important Value
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
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Re-Connect with an Old Friend
Reach out to a colleague at a previous job, an old friend from college, or someone else you’ve lost...
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Always Be Recruiting
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Offer to Help
Reach out to a coworker and ask, “What can I do to help you today?” Execute the help they...
