When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others down – even subtly?”
Looking at CultureErica Callaway Karr, , 0
It is important for each of us to step back and look at our organizational culture. What does it...
Define Service StandardsCasey Kuktelionis, , 0
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
Why Service Excellence is our Most Important ValueCasey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
Re-Connect with an Old FriendCasey Kuktelionis, , 0
Reach out to a colleague at a previous job, an old friend from college, or someone else you’ve lost...
Commit to ConnectingCasey Kuktelionis, , 0
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
Always Be RecruitingCasey Kuktelionis, , 0
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
Offer to HelpCasey Kuktelionis, , 0
Reach out to a coworker and ask, “What can I do to help you today?” Execute the help they...