Confidential information should never be shared in an email. Use the phone or a meeting for these discussions.
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Connections in Times of Challenge
Connection Considerations Connection conversations (also check-in/rounding) help organizations harvest wins that can boost morale and promote successful actions. These...
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Engage with Input
Ask your team how they stay motivated, engaged, and focused. Ask for their ideas to increase employee engagement activities....
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Salute Customer Praise
Collect customer comments that reflect the unmistakable value your organization provides. Share those comments with your team to open...
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Differentiating Staff Performance
PERFORMANCE CURVE Research in business and in healthcare support a performance curve that typically looks like the one below....
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Establish an Employee Onboarding Team
An employee onboarding team comprised of individuals who model the organization’s culture and values can be created to own...
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Listen for Understanding
Avoid the temptation of listening to others only to prepare yourself for a response. The act of listening helps...
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