Build Understanding with Communication

Reliability - Consistency - Accountability
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Words Have Power

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Nat Turner said, "Good communication is the bridge between confusion and clarity." That’s how leader coach Dr. JoAnn Sternke, starts this podcast episode. Due to uncertainty and a rapidly changing external environment, leaders are being bombarded with questions. In this situation, it's critical we respond with messages that are well-framed to enhance clarity, build trust, and reduce anxiety. On the other hand, poor communication can result in the exact opposite. Listen as JoAnn Sternke and our host Dr. Janet Pilcher discuss how we can deploy communication that’s consistent and reliable.

This episode addresses questions, such as:

  • How can we instill confidence when we don’t have the answers?

  • What are three keys to delivering a message that leads to execution?

  • Where do we often go wrong with our communication?

Delegate with Clarity and Accountability

“We need to make sure communication is reliable and consistent and then be very tight around accountability of deploying it carefully. How we communicate is the crux of how people perceive us and our organizations.”

– Dr. JoAnn Sternke

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