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What’s Worse than a Difficult Conversation? Avoiding One.

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by Deborah Rowland, Harvard Business Review
HBR's Deborah Rowland discusses the four elements that help leaders better handle difficult conversations.

What's Worse than a Difficult Conversation? Avoiding One.

As a leader, how can you confront the truth about a situation without fearing rejection, or disagree with someone clearly and cleanly without obsessing about causing offense? I have been an executive with major corporations, including PepsiCo, Shell, and BBC Worldwide, as well as a change consultant.

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