What’s Worse than a Difficult Conversation? Avoiding One.
HBR's Deborah Rowland discusses the four elements that help leaders better handle difficult conversations.
As a leader, how can you confront the truth about a situation without fearing rejection, or disagree with someone clearly and cleanly without obsessing about causing offense? I have been an executive with major corporations, including PepsiCo, Shell, and BBC Worldwide, as well as a change consultant.