The 5′ – 10′ Rule in Practice
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This video demonstrates how an interaction can becomes extremely awkward when there is only one participant and guides you towards putting your best foot forward.
Reflection Activity
- What is the impact of the 5’-10’ Rule on an organization’s culture?
- How will customers perceive an organization that uses the rule compared to an organization where people ignore each other as they pass?
View Video Transcript
00:01
if you’ve ever had that experience of
00:04
passing someone and they don’t even
00:05
acknowledge you you know it can be
00:08
extremely awkward and it makes you feel
00:10
a little invisible
00:17
hey Mandy well that was awkward we want
00:24
to create a culture where people feel
00:26
valued and want to be here so practicing
00:28
the five ten rule is not only respectful
00:31
but it communicates a commitment to
00:33
service and excellence
00:38
hey basil hey how are you good how are
00:40
you good good to see you you too
00:43
next time you’re passing someone in the
00:46
hall the stairs are on the sidewalk try
00:48
to be intentional about acknowledging
00:50
them with a nod or a smile at 10 feet
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away and be sure to greet them at 5 feet
00:55
away
