Why is a commitment to excellence important as a leader and as an organization? Dr. Janet Pilcher interviews Harry S. Hertz Leadership Award recipient, Dr. JoAnn Sternke, to get her perspective on what it takes to pursue performance excellence. As a superintendent of Pewaukee School District, JoAnn led the organization to receive a Malcolm Baldrige National Quality Award. During this podcast episode she reveals the key to seeing results and getting the entire group of leaders moving forward.
This episode addresses questions, such as:
What do great leaders focus on?
How can you approach the organization’s goals more systematically?
What has the greatest impact on moving the organization forward?
What is the significance of using the Baldridge Framework along with the Nine Principles®?
Find Your Gaps
“Every leader wants to pursue excellence, but if you don’t know what you don’t know, you just keep doing what you’ve always been doing.”