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Phone and Email Protocols
SERVICE EXCELLENCE
Establishing and adhering to protocols for basic phone and email responses increases consistency of service provided. It is important to carefully consider when service should be delivered via email or phone. Sometimes more clarity can be provided in a phone conversation. Balancing the two options is critical when resolving an issue. The tips below support excellent service by phone and email to internal and external customers.
Establishing and adhering to protocols for basic phone and email responses increases consistency of service provided. It is important to carefully consider when service should be delivered via email or phone. Sometimes more clarity can be provided in a phone conversation. Balancing the two options is critical when resolving an issue. The tips below support excellent service by phone and email to internal and external customers.
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