What does it look like when we practice values?

Not just words stuck on a wall
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Operationalizing Values: Commit to Excellence

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Committing to excellence is one of the first things a leader has to do. In this video, Dr. Janet Pilcher explains how operationalizing values includes finding out what's significant and what defines excellence for our team members.
  • What are your organization’s values? 
  • How does having conversations about values and standards impact our teams? 
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the first principle is commit to
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excellence and here’s what I’ve learned
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as leaders the first thing that we have
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to do and I’ve learned this through the
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hard way myself but the first thing I
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know I’ve had to do and I think you
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might feel like this too is really
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deeply commit to excellence and the nice
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part about the people in this room is
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you’re here because you’ve probably done
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that because when we make that true
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commitment then we’re ready to do the
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hard work that it takes to get to the
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side where we’re achieving results and
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we’re doing the things that are most
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meaningful to us what we’ve connected
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what we’ve learned in the commit to
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excellence is when we look at usually
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our strategic plan and we look at
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mission vision and values that building
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a process for operationalizing those
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values in other words they’re just not
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words sticking on a wall but we really
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begin to talk to our teams about what do
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they look like when we’re practicing
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those values and taking organizations
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through a system where we build what we
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call standards of practice or sometimes
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standards of service excellence or
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sometimes values and practice whatever
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we call them we operationalize our
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values so that we know what’s
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significant to the people that we work
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with each and every day it’s the way
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that we build relationships with people
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and the way that we hold people
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accountable but most importantly the way
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that we define expectations not because
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we as leaders say these are the
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expectations that are most significant
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it’s because the people that we work
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with have created those standards and
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they’re telling us these are the things
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that are most significant for us
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you