Operationalizing Values: Commit to Excellence
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Committing to excellence is one of the first things a leader has to do. In this video, Dr. Janet Pilcher explains how operationalizing values includes finding out what's significant and what defines excellence for our team members.
Reflection Activity
Video Transcript
Reflection Activity
- What are your organization’s values?
- How does having conversations about values and standards impact our teams?
Video Transcript
00:04
the first principle is commit to
00:07
excellence and here’s what I’ve learned
00:17
as leaders the first thing that we have
00:23
to do and I’ve learned this through the
00:25
hard way myself but the first thing I
00:28
know I’ve had to do and I think you
00:30
might feel like this too is really
00:32
deeply commit to excellence and the nice
00:35
part about the people in this room is
00:37
you’re here because you’ve probably done
00:38
that because when we make that true
00:42
commitment then we’re ready to do the
00:45
hard work that it takes to get to the
00:48
side where we’re achieving results and
00:51
we’re doing the things that are most
00:52
meaningful to us what we’ve connected
00:55
what we’ve learned in the commit to
00:57
excellence is when we look at usually
01:02
our strategic plan and we look at
01:04
mission vision and values that building
01:09
a process for operationalizing those
01:12
values in other words they’re just not
01:14
words sticking on a wall but we really
01:16
begin to talk to our teams about what do
01:20
they look like when we’re practicing
01:21
those values and taking organizations
01:25
through a system where we build what we
01:27
call standards of practice or sometimes
01:29
standards of service excellence or
01:30
sometimes values and practice whatever
01:34
we call them we operationalize our
01:36
values so that we know what’s
01:39
significant to the people that we work
01:41
with each and every day it’s the way
01:44
that we build relationships with people
01:47
and the way that we hold people
01:49
accountable but most importantly the way
01:52
that we define expectations not because
01:54
we as leaders say these are the
01:56
expectations that are most significant
01:58
it’s because the people that we work
02:00
with have created those standards and
02:02
they’re telling us these are the things
02:05
that are most significant for us
02:15
you
