Fix the Bad Language Killing Your Customer Service Experience
Subtle differences in our language can cause a ripple of mixed outcomes when working directly with customers. Learn how to put your best foot foward and use the right language to suit your work environment when representing your organization.
I'm going to bet that your company has put less thought into the words that your employees use with customers than you've put into the language in your marketing campaigns and website. At least, this is the pattern I encounter as a customer experience consultant. And it's a serious mistake, because [...]