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Email Etiquette

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Email can bring joy and suffering. In this video, Dr. Robin Largue provides tips for using email the way it was intended.
  • What is the purpose of email?
  • Think about your own preferences. How much of an email do you tend to read in detail?
  • Do your practices match your preferences?
00:02
hello I’m Robin Largue and I’m a senior
00:05
director was due to education and work
00:08
with partners across the country and
00:11
really supporting and enhancing their
00:14
organizational excellence and you know
00:17
as we think about organizational
00:19
excellence there’s this thing called
00:20
email I don’t know if y’all suffer from
00:23
it but most people these days really
00:26
suffer from having a huge inbox and
00:29
influx of messages from email so I think
00:33
it’s important to go back to what’s the
00:36
purpose of email and it is those short
00:39
succinct messages to get across a
00:43
particular topic for example the meeting
00:47
location has changed that would be a
00:49
subject one and you would even include
00:51
what’s the change in location or it
00:55
might be our meeting is postponed until
00:59
next Tuesday whatever the message is
01:02
your subject line should be specific
01:05
enough that the reader knows immediately
01:08
what the topic will be there also should
01:11
be something in that email for the
01:14
reader to do so there’s an action that’s
01:17
expected
01:18
don’t make your emails too long because
01:21
generally what we know is people read
01:24
the first three sentences so we really
01:27
recommend that you use bulleted points
01:29
if necessary but keep it short very
01:32
focused and very to-the-point and it is
01:35
a professional setting so maintain that
01:38
idea of a professional message and as
01:42
you close your email and that closing is
01:45
important as well should align with the
01:48
values of your organization and your
01:51
values as well but should always have
01:54
your contact information included in
01:57
your email signature so that people can
02:00
touch base with you if needed or
02:02
reconnect over that message the only
02:06
other caution that I would say is if you
02:09
have to send or if you are inclined to
02:12
send and
02:13
email more than once on the same topic
02:16
then probably a phone call is a better
02:19
option for communicating because there’s
02:23
apparently there’s some miscommunication
02:26
so clearing that up quickly will be very
02:29
helpful to you email is important to us
02:32
because it’s efficient and it’s
02:34
effective but we as the user and as the
02:38
receiver must use it in that way so take
02:42
care be very cautious of your messages
02:46
and reread before you hit that send
02:48
button

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