Create ownership in standards of excellence.

• What does service excellence look like to you?
• Are there set standards for your organization to follow?
• What specific actions define service excellence at your organization, or for you personally? 

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so our process for this was as I said we
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gathered several representatives across
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the district and we all came to a
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central location and we met continuously
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not every weekbut ona regularly
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scheduled basis andwe would brainstorm
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as Brian said we would begin with the
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end in mind what is our end goal that we
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want here we want everyone to be you
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know thought we want them to be
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professional we want them to have those
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actual actions of excellence that’s hard
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to say isn’t it and to implement them
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and use them and make them become a part
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of who they are so the process was to
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brainstorm and we all gathered and we
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just had chart paper hanging all over
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the wall we took markers we brainstorm
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what are our beliefs and then once we
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narrow down those beliefs to 7 to 10 we
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kind of had to tweak some and then we
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said what are the definitions ofthese
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beliefs how do we define them and we had
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to come up and become have a consensus
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and come up and say hey this is what all 
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of us believe that they are defined as
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and so once we did that then we had to
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come up with what are the
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characteristics of each one of these
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beliefs that we’ve defined and how would
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we show that and what would thatlook
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like
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and so we made our list and then Robin
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Nanette and Robin sent those to us and
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we took a look at them and then we had
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our rollout with our principles so after
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the rollout with principles we jumped
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into world of August we now had our
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students and everyone else to kind of
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get in to doctoring it if you will on to
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our actions of excellence so at that
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point we the Slick’s that you guys have
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at your table some of you realized it
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you may be surprised while you guyshad
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a break you had a magic gift up here in
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your table shehave three things you
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have a brochure you have Slick’s you
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also have this little bit of a
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PowerPoint in there you can pull those
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may help you keep you from looking at me

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and that would be a blessing for all of
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you the mirror has to get what you’re
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saying but now so in that you’ll see the
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work that we’re talking about once this
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work was presented to our staff
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members well so did it from a
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district -widestand point we got feedback
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on how we go about improving at the
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district level as they’ve already talked
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about before our department heads three
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of which are here right now from the
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business world we have our CFO
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department head here our operations and
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also instructional each department from
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food service transportation you name it
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put this information out and about there
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program they got their surveys back also
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gave us some directions on how they get
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to even get better as you may have seen
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on Mr. Clayton’s PowerPoint where you
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see that the translations Department was
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ranked the bestin the entire state of
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Kentuckybutwe’retryingtogetbetter
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eventheretheydrive252.5million
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milesayearwhichiscrazy
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bring gettingkids toandfrom school so
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justunderstandwe’renotperfectwe’re
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working to become that