Customer Experience vs. Customer Service vs. Customer Care
There are a lot of ways to care for and interact with customers, but customer service, customer care, and customer experience don’t mean the same thing. All three elements build a satisfied customer base that will return for more.
Companies are pouring more resources than ever before into building a strong customer experience, and many expect to soon compete on experience more than price or quality. But what about customer service, and what is the difference between customer service and customer care?