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Identify Themes in Survey Results
During Results Rollout, present the 3 highest items, the 3 lowest items, and themes derived from additional comments. While...
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Qualities of a Mentor
Look for a mentor who is honest, vulnerable, and has experience aligned to your goals. Seek to learn from...
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Hold “Renters” Accountable
Identify employees you lead who could improve their ownership behaviors and help them develop plans for improvement. Clearly explain...
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Align Your Team One Step at a Time
Identify one thing at a time you can do, or stop doing, to make sure your leadership team is...
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You Get To
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Take Action
Next time you have a problem, before approaching the boss, be proactive and bring a solution or two or...
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Aligning Hiring and Evaluations to Service Excellence
https://youtu.be/4BurpBm5TXo Reflection Activity Video Transcript Reflection Activity When evaluating a potential candidate, how do you determine if they are...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
