Start with Why
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Practice Your Response
Casey Kuktelionis, , 0
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
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Anticipate Questions
Casey Kuktelionis, , 0
In preparation for an employee forum, consider sending out a request for questions from employees beforehand. Doing so will...
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Respond Proactively
Casey Kuktelionis, , 0
Identify changes that could occur in your organization’s near future and create a plan for how you’d quickly respond...
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