Receiving Results

The organization’s executive leader determines the champion to own each of the goals and its achievement. The focus of...

Execute your responsibilities to the best of your ability. Your work is a reflection of your personal accountability. Identify...

Owners are deeply committed to organizational performance. They often take personal responsibility when things go wrong and immediately begin...

Identify the most important task aligned to your goals each day and finish it first. “By creating less activity,...

Take a moment to reflect on how well you are upholding your organization’s values… usually they match your own....

Give individuals on the front lines the authority to do what it takes to make customers happy, so their...

At the end of each day track your actions on a four-column table. In the first column, list your...