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Communicating in Tough Times
Your Reputation is at Stake Who can forget the United Airlines passenger who was forcibly removed from an overcrowded...
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Clarify Communication
To be clear you received accurate information, always communicate back what you heard.
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Three Positives for Every One Constructive Feedback
THE SCIENCE OF FEEDBACK Receiving feedback is an emotional experience. We are also emotionally invested in our work. The results...
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There is More than One Way to Round
rounding isn’t one size fits all Rounding can occur across all levels of an organization. Mid-level leaders round with...
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Question for Better Answers
Instead of asking, “Do you have any questions?,” ask, “What can I explain better?” You can probe further by...
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