Related
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Encourage a Welcoming Culture
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
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Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Reflect on Service
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Excellent Service From the Inside Out
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
