Listening to Customer Feedback
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What is Their Preference?
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Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Define Service Standards
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Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Analyze Your Complaints
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Keep track of the complaints you receive and respond to. Every 6 months revisit that list and make note...
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Provide Value to Your Network
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Who do you know that could benefit from being introduced to another professional? How can you improve your relationships...
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Get a Team Together
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If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
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Listening to Customer Feedback
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improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...