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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Get a Team Together
If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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Serving with Excellence
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Use Strategy to Inspire
Celebrating success maintains the focus for improvement and provides others with stories of success. Listening to the “why” of...
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Commit to Mentorship
Becoming a mentor shouldn’t be taken lightly. It’s a big commitment. Mentors ensure professional development happens at the right...
