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Start with Why
PUT YOURSELF IN THEIR SHOES Consider your listeners. Put yourself in their shoes and consider what you would want...
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Use Feedback to Motivate
Many individuals crave feedback at work. It lets us know we’re on the right track, and reveals areas for...
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Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
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Accelerate Your Communication
QUALITY OVER QUANTITY When poor communication is standard, employees are less productive, and organizations suffer from a loss of...
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Networking Opportunities are Endless
We often think networking has to be a rigid, professional experience. However, time spent at volunteer events, children’s practices...
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Monitor Social Channels
Often times the first place people will look for information about an organization is on their social media pages....
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