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Communication Preference Card
Sample Preference Cards Parent Preference Card Parent Name: Student Name: What is the best way to communicate with you...
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Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
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Start with Why
PUT YOURSELF IN THEIR SHOES Consider your listeners. Put yourself in their shoes and consider what you would want...
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The Silent Communication
The most important part of communication is hearing what isn’t being said. During conversations, pay close attention to what...
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Planned Communication
Pre-planning for conversations with employees is the sign of a high-performing leader. Preparation is necessary for identifying a clear...
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Three Positives for Every One Constructive Feedback
THE SCIENCE OF FEEDBACK Receiving feedback is an emotional experience. We are also emotionally invested in our work. The results...
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Respond Proactively
Identify changes that could occur in your organization’s near future and create a plan for how you’d quickly respond...
