External Customer Connection Questions
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Lead by Example
Casey Kuktelionis, , 0
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
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Communicate Neutrally
Casey Kuktelionis, , 0
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
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There is Always Time for a Smile
Casey Kuktelionis, , 0
Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile...
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Why Service Excellence is our Most Important Value
Casey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
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Happy Employees = Happy Customers
Casey Kuktelionis, , 0
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Commit to Connecting
Casey Kuktelionis, , 0
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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Creating Unmistakable Value
Erica Callaway Karr, , 0
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...