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You Get To
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Design a Gratitude System
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
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The Power of Thank You Notes
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Listening to Customer Feedback
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
