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There is Always Time for a Smile
Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile...
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Service Sets You Apart
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
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How Can You Exceed Customer Expectations?
Start by asking your customers. Find out what their expectations are, and probe customers for ways your organization can...
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Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
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Engaged Employees Inspire Loyal Customers
Employees who are engaged are more likely to be enthusiastic and emotionally attached to their work. They are fully...
