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Think Like a Customer
Improve the Customer Experience To provide world class customer service, an organization must have a plan that is executed...
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Excellent Service From the Inside Out
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Inspiring Customer Service
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
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Looking at Culture
It is important for each of us to step back and look at our organizational culture. What does it...
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There is Always Time for a Smile
Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile...
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
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Human Responsibility
Identify a pain point for one of your team members today and make a point to solve it with...
