What does a compliance conversation look like?
Compliance conversations are some of the toughest for leaders. They are also the most essential. Leaders can't afford to not address non-compliance. The supervisor in this clip takes a firm approach to clarifying expectations, describes the impact of non-compliance, checks for understanding, and asks for a commitment to change the behavior.
Skill vs. Will
The first step in supporting low performance is to assess if the low performance is a result of low skill or low will. This requires observation, and even documentation, related to the lack of task or job performance. High performers expect leaders to deal with low performers, and high performers will exit the organization if poor performance is not addressed and corrected.
How do I manage employee non-compliance?
Conversations with employees about lack of compliance require a specific leadership skill set. Developing skill in having non-compliance conversations is key to effective leadership. Addressing issues of employee "will” and “skill” helps achieve organizational results.