Will vs. Skill: What to do about non-compliance?

Stub Your Toe Demonstration

Live Your Values

KK Owen and Ted Kirchharr demonstrate how leaders can handle a "stub your toe" moment most effectively.

Compliance Conversations in Action

What does a compliance conversation look like?

Compliance conversations are some of the toughest for leaders. They are also the most essential. Leaders can't afford to not address non-compliance. The supervisor in this clip takes a firm approach to clarifying expectations, describes the impact of non-compliance, checks for understanding, and asks for a commitment to change the behavior.

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Recognizing Low Will

Skill vs. Will

The first step in supporting low performance is to assess if the low performance is a result of low skill or low will. This requires observation, and even documentation, related to the lack of task or job performance. High performers expect leaders to deal with low performers, and high performers will exit the organization if poor performance is not addressed and corrected.

When you see or hear someone that is not adhering to the standards, speak up.

Violating Values

What We Permit We Promote

To achieve high performance we adhere to organizational values and align our behaviors to those values creating consistency and alignment. Behavior that violates values threatens to poison the organization if not adjusted.

Compliance Scenario: What Would You Do?

The discomfort of non-compliance

Conversations about lack of compliance require a specific leader skill set. Leaders address non-compliance quickly, fairly, and with a focus on improvement. Consider this scenario and how you would address the compliance issue.