The first step in supporting low performance is to assess if the low performance is a result of low skill or low will. This requires observation, and even documentation, related to the lack of task or job performance. High performers expect leaders to deal with low performers, and high performers will exit the organization if poor performance is not addressed and corrected.

Conversations about lack of compliance require a specific leader skill set. Leaders address non-compliance quickly, fairly, and with a focus on improvement. Consider this scenario and how you would address the compliance issue.