Motivate with Recognition How do you move an elephant? Building connections with the work and people in an organization inspires team members to achieve the mission. An effective approach to guiding behavior and building meaningful connections is to recognize individuals for displaying the characteristics and actions that will move the team to success.
Make Recognition a Habit What Makes Employees Shine? When we establish recognition systems in our organizations or on our teams, we focus on employees by understanding what makes them shine and what keeps them engaged. A culture of recognition is powerful and contagious. What can you do to incorporate recognition as a habit for your team?
Who Hears What When? Choose your words and the cascade To respond well to change, leaders intentionally send consistent, transparent messages to their stakeholders. In this podcast episode, Dr. JoAnn Sternke reminds us it’s not just the message, but how the message is communicated that matters.
Leadership Challenge: Simplify the Message How much is too much? To increase the efficiency of our communication and the likelihood that our messages will be understood we focus on delivering the right amount of clear information. Can you plan a message that won't overwhelm the audience? SUBSCRIPTION REQUIRED
Keep Communication Simple What Do We Really Need to Know? How can leaders keep communication simple? How much information is too much or too little? Here are 4 steps for leaders to keep messages simple and concise. SUBSCRIPTION REQUIRED
Why-What-How A Powerful Sequence for Communication When we start our messages by first explaining why the message is important, we are more likely to see understanding, compliance and execution from our audience. Use this template to plan and organize messages using the why-what-how sequence.
Finding the Right Communication Method Communicate the right way Proper communication is a source for valuable information throughout organizations. With technology we have more ways than ever to communicate with each other, which communication method is best understood by our stakeholders?
Develop Your AIDET® Build relationships immediately Building a relationship begins by introducing ourselves in a manner designed to reduce that anxiety. The AIDET® format communicates key messages about ourselves and what to expect, as a first step in establishing a positive relationship and experience.
AIDET Explanation & Example A few words to reduce anxiety AIDET is a communication protocol that reduces anxiety in a variety of situations. In this video, Dr. Robin Largue describes AIDET and explains how and when it can be used to support the highest levels of service and care. SUBSCRIPTION REQUIRED
AIDET® in Action Can't I just say "Hello?" When we think of anxiety-producing experiences, the beginning of school might be at the top of the list. In this coaching clip, Robin Largue provides several examples of how AIDET® can be used to reduce anxiety and build trust in educational contexts. These examples are easily transferred to other industries to help us create excellence customer experience.
It’s All About Relationships Communicate & Connect We don’t get very far in life without positive relationships. When team members connect and transparently communicate about priorities, they stand a far greater chance of achieving the most important goals.
30-Day and 90-Day Conversation Guidelines Reduce turn-over by asking the right questions. Learning the culture of the organization and how to be a successful member of the culture can be a difficult path to navigate for new employees. The 30-Day and 90-Day Conversations help us build trust and develop a strong relationship with our new hires. Create consistency by following these general implementation guidelines. SUBSCRIPTION REQUIRED
