Saved Articles DHP Academy (Point 4-Engeged Families)

Audit Your Communication

How much is too much?

Effective communication is an obstacle all organizations face. To be successful, organizations have to communicate clearly and often with their employees, customers, and the surrounding community. How can an organization know how much communication it is sending and if that communication is being understood the way it’s intended to?

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Send the Right Message

Tactful and Impactful

It's all about the "how" when it comes to communication. Be mindful of the non-verbal cues you are sending to really getting your message across.

Improve Performance with Leader Led Conversations

Leaders set the right example for everyone

A leader's commitment to their team involves a commitment to be in the spotlight and model the right way to act always. Leaders can improve performance by practicing self-awareness during conversations with employees.

Think Like a Parent

Improve the Learning Experience

To be a successful organization and ensure students have the best experience, it can be useful to view your organization from a parent’s point of view.

From Connections to Action

Connections Require Follow-Up

Scheduling and conducting monthly connection conversations with employees is a giant step towards increasing engagement on your team. Just as important as the conversations you’re having, is what you do with the information you collect. How can we ensure employees know they’re supported?

Parent-Teacher Connection Questions

Ask the right questions

When combined with effective follow-up by teachers, the practice of regularly checking in with parents increases engagement and leads to improved student outcomes.

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Listening to Customer Feedback

What Makes Customers Loyal?

To be an organization that generates and retains loyal customers, we place a high value on service. As a result, we listen to customer feedback and analyze that information for opportunities for improvement. We can’t improve what we can’t understand, therefore we listen.

Exceed Expectations with a Phone Call

It only takes a phone call

A traditional phone call can completely change the way customers view their interactions with your organization. Pre-and post-service phone calls are proven to improve service outcomes, positively impact the customer experience, and foster customer loyalty.