Measure the Important Things

Results Rollout Process

How do I share results with stakeholders?

Transparently sharing results increases engagement and provides data to guide improvement. In this Coaching Clip, Dr. JoAnn Sternke illustrates the basic elements of a results rollout process and provides reassurance for leaders looking to use data to drive growth.

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Scientists looking at flask analyzing results.

Plan Do Study Act (PDSA)

How Do You Know if the Change is an Improvement?

Use the Plan, Do, Study, Act model continuously to test and implement the system improvements.

Creating a Strategic Plan

Know where you're going

A strategic plan guides an organization to success. Alignment of organizational priorities, goals, and actions is a key purpose of the strategic plan.

Compass with mountain at sunset sky background.

Celebrate Wins that Matter

Stay the Course

Why do we end up abandoning our big goals? When we celebrate small steps of progress, we stay motivated to achieve what matters most.

How Focus Leads to Results

Less is More

After leaders spend time developing strategic plans for the organization, they connect with their teams about what actions matter the most. Using a narrow focus, leaders align the organization's larger goals to individual quarterly goals, and conduct regular progress monitoring to maximize results.

Large stack of binders with papers and a business person back in blur.

Are We Improving or Just Documenting Processes?

Put your data to work

Technology allows us to collect, store and share data and information about our daily work. Organizations can utilize this information to improve processes across the organization to achieve high performance.

Adjustment Meetings

How do I keep my team on track to succeed?

A weekly adjustment meeting is a focused opportunity to track progress, discuss challenges, and determine actions needed to ensure goal achievement.

Benchmarking

How good do you want to be?

We benchmark to identify gaps, drive improvement, and learn what high-performing organizations are doing to achieve the standards.

SMART Goals

Why am I not hitting the mark?

SMART goals clearly illuminate the path to progress, changes, and improvement.

Measuring What Matters

How do I know what matters?

As leaders, we are in a unique position to direct what is important in the organization and therefore what to measure. We want to work in organizations with clear goals and the strategies for success are equally clear. The performance level of an organization can be verified by reviewing the key metrics.

Oh, the Data We Collect

Why collect data?

We gather data to provide information for making decisions about future directions or change needed for continued success. Collecting the right data and using it for improvement is essential to increasing performance.

Interpret Top Box Percentages

Focus on moving to the highest level

While survey item means and overall means are calculated and provide important information to monitor growth, top box shows the percentage of respondents who select the highest response category. Interpretation of these results from a survey offers the opportunity to focus on creating a best place to work and serve environment.