AIDET® Template & Tips Not all introductions are created equal The AIDET® strategy is used to inform people of the type and level of service that they will receive. Use the AIDET® template to develop the introductory language for meeting or talking with new customers or partners.
Emotional Intelligence I've heard of IQ. What's EQ? Emotional Intelligence is based on the connection between what you see and what you do with yourself and others. Strengthening your IQ will help you personally, but improved emotional intelligence will benefit everyone around you.
Sharpening Emotional Intelligence Sad v. Forlorn: How accurately do you describe your emotions? Studies show we lack consistent emotions from person to person. This lack of consistency shows emotions aren’t universal and improvement is possible. By digging deeper into our emotional development and expanding our vocabulary, a greater range of emotional flexibility can be achieved.
Receiving Results Side effects include... We can’t get better, if we don’t even know what’s wrong. Collecting feedback is critical for those determined to improve and excel. No matter how seasoned we are in our careers, receiving results is an emotional experience.
Monthly Meetings How Supportive Are You? Over half of Americans mistrust their leaders. Supporting the needs of your team members by meeting with them on a regular basis shows a true commitment to seeing them excel. See what employees say they need and learn how to be a trusted leader.
The Power of Perspective What Can Positivity Do For You? We know about the benefits of positive thinking. Sometimes it seems like thinking positively is easier said than done. How can you break your patterns of negative thinking and start positive thinking?
