Getting to Know Studer Education Surveys

Defining Service Excellence

Create ownership in standards of excellence.

Standards of service excellence guide the way teams work together and with the community. In this video, three principals in Warren County Public Schools describe how they engaged stakeholders to define the district's Actions of Excellence, gather feedback on the standards, and roll them out to all staff.

Benchmark concept - measuring against the standard to be the best in your market

What Is Benchmarking?

Looking for a standard?

Most leaders want to be the best in class. Knowing what that means requires the use of benchmarks. In this video, research director, Julie Kunselman, explains what it means to benchmark and where to find benchmarks that will drive your organization to higher levels of success.

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Strategic Planning Feedback Loops

Consider multiple perspectives

During the strategic planning process, organizations are encouraged to gather input on perceptions and priorities from all stakeholder groups. Focus groups, surveys, and environmental scans are the most widely used methods of gathering this feedback.

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Feedback that Inspires

Positively Improve Performance

Think about the last time you received constructive criticism. Did it actually prompt you to change your behavior? Maybe not. Yet we know learning new skills and improving performance is something our peers and direct reports desire. The key is to reshape your feedback conversations to focus on achieving a positive outcome together.

miniature figures of people depicting customer feedback

Listening to Customer Feedback

What Makes Customers Loyal?

To be an organization that generates and retains loyal customers, we place a high value on service. As a result, we listen to customer feedback and analyze that information for opportunities for improvement. We can’t improve what we can’t understand, therefore we listen.

Organizational Feedback Loop

Your Stakeholders Have Ideas

What we do after information is collected can be more important than the information itself. Let individuals know they are heard.

Prioritizing the Employee Engagement Results

How do I prioritize the feedback from my team?

Engaging teams in the process of prioritizing feedback helps leaders target the right areas for improvement. In this video, KK Owen shows how to use "dots" to prioritize feedback from an employee engagement survey.

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Prioritizing Support Services Survey Results

Where do I start?

As you begin to meet with your team and collect feedback, it can be difficult to decide where to start. In this video Nannette will walk you through how to prioritize survey results so you can take action.

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Results Rollout: Why Every Organization Should Implement this Process

Harness the Power of Feedback

The better we communicate results, the greater opportunity we have to create a team approach to problem solving. We train leaders to share results with employees, celebrate the wins, and ask for input on ways to improve. The Survey Results Rollout process teaches leaders to develop key words and actions for facilitating a Survey Results Rollout meeting with their team.

Roll Out Survey Results with Employees

What is the best way to share survey data with my team?

The Survey Results Rollout meeting invites employees into the decision-making process with leaders. It gives them a chance to provide input on what the team is working to improve, which increases ownership and clarifies expectations.

Getting to Know Studer Education Surveys

Julie Kunselman

Defining Service Excellence

Create ownership in standards of excellence.

What Is Benchmarking?

Looking for a standard?

Strategic Planning Feedback Loops

Consider multiple perspectives

Feedback that Inspires

Positively Improve Performance

Listening to Customer Feedback

What Makes Customers Loyal?

Organizational Feedback Loop

Your Stakeholders Have Ideas

Prioritizing the Employee Engagement Results

How do I prioritize the feedback from my team?

Prioritizing Support Services Survey Results

Where do I start?

Results Rollout: Why Every Organization Should Implement this Process

Harness the Power of Feedback

Roll Out Survey Results with Employees

What is the best way to share survey data with my team?

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