External Communication

Casey Kuktelionis

Use Social Media to Increase Transparency

Social media facilitates transparent communication by reaching your community where they already spend time. How can your organization use social media to create an authentic connection with its audience? What about posting a quick ‘behind-the-scenes’ picture or the answer to a frequently asked question? Identify one thing you can do this week to show your organization’s authenticity on social media and post it!

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Communicate Consistently

Offer a consistent place for your internal audience and your external audience to find information about your organization. The internal and external communication spaces can be separated, however, they should both contain honest, open, timely communication. It’s important to include meaningful updates on issues stakeholders care about, upcoming events, insight into the company’s strategies and processes, upcoming changes, and challenges within the industry.

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Sharing Data

After we have gathered data, it’s important to close the feedback loop and share the results with our organization’s stakeholders, such as employees and the community. Conversations with stakeholders around the data provide opportunities to gain additional information and identify wins, gaps, and possible strategies for reducing gaps.

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Respond Proactively

Identify changes that could occur in your organization’s near future and create a plan for how you’d quickly respond to those changes to sustain excellence. This plan should consider different stakeholder groups such as employees, the community, and possibly news media. Include key words to use when communicating with each group.

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Satisfaction Surveys

How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey and distribute it to customers, clients, the community, parents, etc., to gather essential data used for decision making and future success.

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