Enhance Team Communication

Casey Kuktelionis

Reduce Communication Barriers

What communication tools, procedures, or standards are causing a barrier in your workplace? Is there a better solution for that communication tool or process? Take the steps to reduce the barrier and increase the quality of the communication tool or standard being used.

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Stick to the 24-Hour Rule

Return communication within 24 hours of it being received. Consider simply acknowledging that you received the communication and provide a time-frame for an answer in the future, if you are unable to respond in detail immediately.

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Find A Solution

If you and a coworker don’t agree, ask your coworker what they think the right solution might be. You can choose to accept it or find a way to compromise by adding a solution to their answer that pleases you.

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Be Aware of Nonverbal Communication

During conversations with your team members, pay close attention to their nonverbal communication. If a person’s body language and their verbal responses don’t match, this could be a sign to clarify what the person is trying to say.

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Clarify with the Team

As we reflect on what’s working well, identify areas with opportunities for improvement, and develop the needed adjustments to actions for execution. It’s the leader’s responsibility to clarify those actions with the team. Communicate clearly about which initiatives and priorities are no longer the focus and which 1-3 areas are more important. Align the team’s actions to the desired goals, and establish the next steps and who will own those steps.

 

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Weekly Connections

Connect with your team once a week for 10-15 minutes. Each member reports: one win/progress made, what step they’re taking next, and any potential barriers to achieving their goal.

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Communicate Your Superpowers

Spend time as a team discussing each individual’s strengths and natural communication tendencies. To build stronger work relationships, make an effort to communicate with team members in their preferred communication style. Brainstorm how to use each other’s strengths to accelerate results.

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Meet with Leaders First

Ask the leadership team to participate in a Leadership Forum prior to the organization-wide employee forum. Explain what the employee forum will look like and gather feedback to ensure it’s successful. Include the information needed for leaders to continue to reinforce the message with their teams over the next 90 days.

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Anticipate Questions

In preparation for an employee forum, consider sending out a request for questions from employees beforehand.  Doing so will give some employees more time to think about what they would like to ask the senior executive, as well as prepare the leader by reviewing what information employees are curious about.

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