Crystal’s Collection

Why-What-How

A Powerful Sequence for Communication

When we start our messages by first explaining why the message is important, we are more likely to see understanding, compliance and execution from our audience. Use this template to plan and organize messages using the why-what-how sequence.

Leadership Challenge: Simplify the Message

How much is too much?

To increase the efficiency of our communication and the likelihood that our messages will be understood we focus on delivering the right amount of clear information. Can you plan a message that won't overwhelm the audience?

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Words Have Power

Build Understanding with Communication

How can leaders respond when we are bombarded with questions - some of which, we may not have the answers to? In this podcast, we share a 3 part framework to create messages that enhance clarity, build trust, and reduce anxiety.

How Can We Stop Complaining, Comparing, and Criticizing?

Avoid the roadblocks to high performance.

What kind of impact does the energy we bring to work have on others? In this podcast episode, Quint Studer and Janet discuss 3 things to avoid as we try to inspire positive attitudes and productivity throughout our teams.

the-nine-principles-and-the-pursuit-of-performance-excellence

The Nine Principles and the Pursuit of Excellence

Striving for Excellence?

The Nine Principles® are the guiding principles for improvement work for any organization that intends to be excellent.

Organizational Excellence

Better than good

Many on the quest for excellence already understand that it's not exactly a destination. Organizational excellence is an on-going effort to diagnose, adjust, and deliver beyond what's expected.

Culture & Strategy of Organizational Excellence

Move past pockets of excellence

In this video, Dr. JoAnn Sternke explains that organizations achieve excellence as they become more systematic and deliberate about culture and strategy.

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Start Talking to People

Build an Innovative Future Together

In a world where we no longer view human connections as natural, and instead, insist on using technology, even in the presence of others, Dr. Janet Pilcher encourages her podcast listeners to get off their devices and start talking to people.

Move Forward by Doing the Next Right Thing

Always Be Forward Thinking

When leaders face periods of disruption, teams count on the leaders to guide them towards success. In this episode, Dr. Natalie Harder discusses how her team successfully navigated through intense change and the effects of a strong culture and values while leading during times of uncertainty.

Short Cycle Scorecard Tool

Manage Strategy and Performance

We use the results on the scorecard to determine how well a specific team is executing to the plan to achieve results.

Launching a New Strategic Plan

Shape the Future of the Organization

What does it take for an education organization to become a first-choice institution for students? In this video, Brendan B. Kelly, Ph.D., President of the University of West Georgia, reveals a new strategic plan to meet academic excellence in the 21st century.

How Can We Build Strategic Agility for Continuous Change?

5 Ways to Lead and Work Differently

A leader's most important challenge is to keep the organization from falling. To continuously improve and continuously adapt to change we need a fluid, dynamic, agile strategy and a workplace focused on continuous learning. Listen as Janet shares 5 ways to lead and work differently as learning organizations of the future.

Creating a Culture of Shared Leadership

Listen to People to Continuously Improve

What happens when an organization committed to improvement has to transform everything they do in five days? People let go of being perfect and rely on their relationships, values, and communication to achieve results.