Conducting Performance Conversations

Casey Kuktelionis

Be Specific

During performance conversations, address specific actions and behaviors you’ve observed. Avoid talking in generalities.

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Why Aren’t We Getting Results?

When individuals or teams aren’t reaching the intended results, schedule a reflection session to review the actions taken and areas that can be improved to achieve success. Then, develop a plan for the individual’s or team’s next steps.

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Use Feedback to Motivate

Many individuals crave feedback at work. It lets us know we’re on the right track, and reveals areas for improvement. The best feedback results from asking questions such as, “What is going well and why is it going well?,” “Are you experiencing any barriers? Why?,” and “How have you overcome similar barriers in the past?.” Use these prompts next time you’re providing feedback to a team member.

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