What Do We Do With Customer Feedback? Collecting feedback is just the first step When we engage our customers in the process of gathering feedback, we are asking for their time and input. What we do next with the data can determine if they will continue to provide us with input and do business with our organizations. SUBSCRIPTION REQUIRED
The Victim’s Reaction What Does Victim Thinking Sound Like? In this video Lucy presents an obstacle to her executive team. This message is an example of how victim thinking sounds, and the type of reaction you can expect to receive if you communicate in this way.
Change Management vs. Change Leadership Harness Change There is a difference between managing change and leading change. In this video, Dr. JoAnn Sternke tells us her top 3 tips for leading change. SUBSCRIPTION REQUIRED
