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Carrie Cortez
torn paper revealing three people combining to create a new idea
What Do We Do With Customer Feedback?

Collecting feedback is just the first step

When we engage our customers in the process of gathering feedback, we are asking for their time and input. What we do next with the data can determine if they will continue to provide us with input and do business with our organizations.

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little girl sitting and crying
The Victim’s Reaction

What Does Victim Thinking Sound Like?

In this video Lucy presents an obstacle to her executive team. This message is an example of how victim thinking sounds, and the type of reaction you can expect to receive if you communicate in this way.

Silhouette Fisherman throwing a castnet into the water
Change Management vs. Change Leadership

Harness Change

There is a difference between managing change and leading change. In this video, Dr. JoAnn Sternke tells us her top 3 tips for leading change.

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© 2020 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction. Huron is the trading name of Pope Woodhead & Associates Ltd.