Collections

Carrie Cortez

torn paper revealing three people combining to create a new idea

What Do We Do With Customer Feedback?

Collecting feedback is just the first step

When we engage our customers in the process of gathering feedback, we are asking for their time and input. What we do next with the data can determine if they will continue to provide us with input and do business with our organizations.

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The Victim’s Reaction

What Does Victim Thinking Sound Like?

In this video Lucy presents an obstacle to her executive team. This message is an example of how victim thinking sounds, and the type of reaction you can expect to receive if you communicate in this way.

Silhouette Fisherman throwing a castnet into the water

Change Management vs. Change Leadership

Harness Change

There is a difference between managing change and leading change. In this video, Dr. JoAnn Sternke tells us her top 3 tips for leading change.

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Collections

Carrie Cortez

What Do We Do With Customer Feedback?

Collecting feedback is just the first step

The Victim’s Reaction

What Does Victim Thinking Sound Like?

Change Management vs. Change Leadership

Harness Change

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