Bryce’s PD

Developing People to Become the Best Leaders

Pave the Way with Trust

The best leaders are always learning. They are curious. They seek to better understand. Listen as Dr. Melissa Matarazzo weighs in on this topic, sharing the valuable lessons she has learned as a coach while supporting leaders and partners around the country

Leader Communication

Communication is a consistent challenge for leaders. 91% of employees are dissatisfied with communication from executive leadership (Solomon, 2015). When asked, most employees will explain they are not interested in more communication. They are looking…

Eliminate We/They

Stop pointing fingers

How we communicate matters. A We/They culture occurs when someone positions themselves in a positive light by making someone else “the bad guy.” There are steps leaders can take to eliminate We/They.

Building Trust with New Teams

Trust: The Foundation for Successful Teams

As the pace of change continues to increase, the demand on individuals and teams to become more agile is higher than ever. Whether you have a mixture of new and old team members, or a completely new set of people working together, it’s critical to build trust as a team before goals can be accomplished together.

Developing a New Executive Team

Expectations + Accountability = Shared Vision

Leading an executive team is no easy task. Leading an executive team that's comprised of new executives can be even more challenging. How can leaders of executive teams bring individuals together to execute on a shared vision while also maintaining a focus on developing each individual?

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Defining Service Excellence

Create ownership in standards of excellence.

Standards of service excellence guide the way teams work together and with the community. In this video, three principals in Warren County Public Schools describe how they engaged stakeholders to define the district's Actions of Excellence, gather feedback on the standards, and roll them out to all staff.

Handover

"How can I help you?"

When it comes to customer service, the interactions that can count are often those we see as passing moments. The way we handle cross-interactions with customers can impact our future relationship and the customer's future decision to use your services.

Accelerate Your Communication

Better communication, not more communication

Communication doesn't have to be a chore. There are many ways to reach your organization with the tools they prefer and are already using. What are the best ways to propel your organizational messaging?

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Focus on Service Excellence

People Come First

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. During this podcast episode, Donna Kirby joins Janet Pilcher to reveal her top 3 tactics for applying customer service excellence.

Don’t Keep Your Customers in the Dark

How can you inspire customer loyalty?

More and more organizations have been making it a priority to increase connection and invite customers to take an inside look. Why? Because increasing transparency between an organization and its customers build trust and credibility increasing customer loyalty.

Embracing the Customer Experience

Are You Meeting Customers Where They Are?

Mandy Gagliardi, the Senior Media Manager on our team joins Janet today to share the way she focuses on the customer experience to guide her work. How do we anticipate customer learning needs as we plan our future system adjustments?

Responding to a Difficult Coworker

Problematic coworkers initiate conflict

While working with other people it’s not uncommon to encounter a difficult colleague. The better prepared we are to handle situations with difficult coworkers, the happier and more productive we will be at work. Use this video clip to practice responding to a difficult coworker.

Cascading the Building Blocks of Service Excellence

Define What Excellent Service Means

When we ask our teams to deliver excellent service, it’s important to explain what “excellent service” means for your organization. To build on the explanation and increase the understanding and delivery of service that goes above and beyond, employees benefit from ongoing communication about standards of service.

Give Your Brand a Personality

Increase Customer Transparency

Utilizing social media platforms is a natural way to enhance transparency. On a personal level, people use social media to connect with others and stimulate conversations. In this podcast, a social media expert discusses how organizations can humanize their brand and connect with their communities.

Clear Communication Template

Deliver your message with clarity and impact

Use the Clear Communication Template to help you get clear about the message you want to communicate to your organization. Record the necessary actions, and then answer each question so that you can create a clear and timely message for the right people at the right time.

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Move Forward by Doing the Next Right Thing

Always Be Forward Thinking

When leaders face periods of disruption, teams count on the leaders to guide them towards success. In this episode, Dr. Natalie Harder discusses how her team successfully navigated through intense change and the effects of a strong culture and values while leading during times of uncertainty.

To Innovate, Focus on Value

Innovation Isn't Always What You Think It Is

Innovation is a topic we hear a lot about in the workplace, but it’s often misunderstood. Being innovative means more than just coming up with cool things to do. Innovation doesn’t have to be big and different, and it’s not something only geniuses do. In this episode, listen as Dr. JoAnn Sternke discusses with our host how true creativity and innovation can emerge as we focus on adding value.

Mike Waer

Developing People to Become the Best Leaders

Pave the Way with Trust

Leader Communication

Eliminate We/They

Stop pointing fingers

Building Trust with New Teams

Trust: The Foundation for Successful Teams

Developing a New Executive Team

Expectations + Accountability = Shared Vision

Defining Service Excellence

Create ownership in standards of excellence.

Handover

"How can I help you?"

Accelerate Your Communication

Better communication, not more communication

Focus on Service Excellence

People Come First

Don’t Keep Your Customers in the Dark

How can you inspire customer loyalty?

Embracing the Customer Experience

Are You Meeting Customers Where They Are?

Responding to a Difficult Coworker

Problematic coworkers initiate conflict

Cascading the Building Blocks of Service Excellence

Define What Excellent Service Means

Give Your Brand a Personality

Increase Customer Transparency

Clear Communication Template

Deliver your message with clarity and impact

Move Forward by Doing the Next Right Thing

Always Be Forward Thinking

To Innovate, Focus on Value

Innovation Isn't Always What You Think It Is

Useful Links

Bryce’s PD

Mike Waer

Developing People to Become the Best Leaders

Pave the Way with Trust

Leader Communication

Eliminate We/They

Stop pointing fingers

Building Trust with New Teams

Trust: The Foundation for Successful Teams

Developing a New Executive Team

Expectations + Accountability = Shared Vision

Defining Service Excellence

Create ownership in standards of excellence.

Handover

"How can I help you?"

Accelerate Your Communication

Better communication, not more communication

Focus on Service Excellence

People Come First

Don’t Keep Your Customers in the Dark

How can you inspire customer loyalty?

Embracing the Customer Experience

Are You Meeting Customers Where They Are?

Responding to a Difficult Coworker

Problematic coworkers initiate conflict

Cascading the Building Blocks of Service Excellence

Define What Excellent Service Means

Give Your Brand a Personality

Increase Customer Transparency

Clear Communication Template

Deliver your message with clarity and impact

Move Forward by Doing the Next Right Thing

Always Be Forward Thinking

To Innovate, Focus on Value

Innovation Isn't Always What You Think It Is

Useful Links

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