Trust: The Foundation for Successful Teams
As the pace of change continues to increase, the demand on individuals and teams to become more agile is higher than ever. Whether you have a mixture of new and old team members, or a completely new set of people working together, it’s critical to build trust as a team before goals can be accomplished together.
Expectations + Accountability = Shared Vision
Leading an executive team is no easy task. Leading an executive team that's comprised of new executives can be even more challenging. How can leaders of executive teams bring individuals together to execute on a shared vision while also maintaining a focus on developing each individual?
Create ownership in standards of excellence.
Standards of service excellence guide the way teams work together and with the community. In this video, three principals in Warren County Public Schools describe how they engaged stakeholders to define the district's Actions of Excellence, gather feedback on the standards, and roll them out to all staff.
How can you inspire customer loyalty?
More and more organizations have been making it a priority to increase connection and invite customers to take an inside look. Why? Because increasing transparency between an organization and its customers build trust and credibility increasing customer loyalty.
Problematic coworkers initiate conflict
While working with other people it’s not uncommon to encounter a difficult colleague. The better prepared we are to handle situations with difficult coworkers, the happier and more productive we will be at work. Use this video clip to practice responding to a difficult coworker.
Define What Excellent Service Means
When we ask our teams to deliver excellent service, it’s important to explain what “excellent service” means for your organization. To build on the explanation and increase the understanding and delivery of service that goes above and beyond, employees benefit from ongoing communication about standards of service.
Increase Customer Transparency
Utilizing social media platforms is a natural way to enhance transparency. On a personal level, people use social media to connect with others and stimulate conversations. In this podcast, a social media expert discusses how organizations can humanize their brand and connect with their communities.
Deliver your message with clarity and impact
Use the Clear Communication Template to help you get clear about the message you want to communicate to your organization. Record the necessary actions, and then answer each question so that you can create a clear and timely message for the right people at the right time.
Always Be Forward Thinking
When leaders face periods of disruption, teams count on the leaders to guide them towards success. In this episode, Dr. Natalie Harder discusses how her team successfully navigated through intense change and the effects of a strong culture and values while leading during times of uncertainty.
Innovation Isn't Always What You Think It Is
Innovation is a topic we hear a lot about in the workplace, but it’s often misunderstood. Being innovative means more than just coming up with cool things to do. Innovation doesn’t have to be big and different, and it’s not something only geniuses do. In this episode, listen as Dr. JoAnn Sternke discusses with our host how true creativity and innovation can emerge as we focus on adding value.