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9 Principles

Rosa Guerrero
Lead with Courage

Courage Comes from the Heart

Does the path you are traveling have a heart? In this podcast episode, Janet discusses why courage is vital to a leader’s success, what can happen when a leader lacks courage, and what we can do when we find ourselves on the wrong path.

Hardwiring Thank you Notes

Low-cost, high-impact gratitude.

Embedding gratitude into your daily work begins with intentionally noticing actions and behaviors that are aligned to the mission and values of your organization. In this article excerpt, Quint Studer discusses how thank you notes can help sustain operational excellence and explains how to hardwire the process.

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